Front Desk Receptionist

3 days ago

Faridabad Haryana, India Anantaa GSK Innovations Pvt. Ltd. Full time

**Job Description -**Front Desk Receptionist
**Shift Timings**: 9:00 AM - 6:30 PM

**Office location**: 1, Mathura Rd, Block A, DLF Industrial Area, Sector 32, Faridabad, Haryana 121003

**Roles and Responsibilities**:

- Greet and assist visitors, clients, vendors, and customers in a professional and courteous manner.
- Maintain visitor logs and ensure visitor protocols are followed as per company policy.
- Handle and route incoming phone calls efficiently; take messages where necessary.
- Act as the first point of contact for external communication (calls, walk-ins, courier).
- Coordinate with internal departments (sales, service, HR, accounts, etc.) for smooth visitor and client handling.
- Schedule appointments, meetings, and conference room bookings as needed.
- Manage the reception area to ensure it is tidy, professional, and presentable at all times.
- Receive and distribute incoming mail, couriers, and official documents; maintain records.
- Assist with data entry, filing, document management, and other administrative support tasks.
- Handle basic inquiries from customers regarding company products/services or redirect them to the relevant department.
- Support customer satisfaction initiatives by ensuring every guest and caller is attended to promptly and professionally.
- Coordinate with courier and logistics partners for timely pickup/delivery of medical devices or consumables.
- Maintain proper documentation and records for all dispatches and receipts.
- Ensure all visitors and callers are treated as per the confidentiality and compliance standards of the medical device industry.
- Assist with onboarding formalities like welcoming new hires, issuing visitor passes, or sharing documents/forms.
- Maintain and order front office supplies and stationery as required.
- Maintain logs of phone calls, appointments, and administrative requests.
- Generate simple daily or weekly reports as directed by the Admin Manager.

**Requirements and skills**:

- Graduate in any discipline (preferred: B.Com, B.A., B.Sc., or equivalent)
- 1-3 years of experience in a front office or receptionist role
- Excellent verbal and written communication in English
- Clear and professional telephone etiquette
- Ability to communicate with clients, customers, and vendors in a courteous manner
- Friendly, approachable, and well-groomed demeanor
- Strong customer service orientation
- Ability to handle pressure and deal with different types of personalities
- Time management and ability to multitask effectively
- Strong attention to detail and accuracy
- Ability to prioritize tasks and manage appointments, calls, and visitors efficiently
- Proficiency in MS Office (Word, Excel, Outlook)
- Familiarity with using office equipment (printers, scanners, intercom systems, etc.)
- Experience with visitor management systems
- Filing and document handling
- Basic data entry and reporting skills
- Maintaining office supplies and front desk resources
- Ability to handle sensitive information with discretion
- Awareness of workplace etiquette and confidentiality protocols (especially important in healthcare/medical industry)

**Additional Benefits**:

- Yearly bonus
- Birthday Celebration
- Women Friendly policies
- Rewards and Recognition
- Gym and Newspaper allowance

Pay: ₹20,000.00 - ₹26,000.00 per month

Schedule:

- Day shift

**Experience**:

- Front desk: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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