Customer Care Executive

2 days ago

Ernakulam, India Blossom Inners Pvt Ltd Full time

Provide accurate information about products, services, and company policies.
- Address and resolve customer issues and complaints effectively.
- Process customer orders, modifications, and cancellations.
- Coordinate with other departments to ensure timely order fulfillment.
- Keep customers informed about the status of their orders.
- Identify and escalate priority issues to the appropriate channels.
- Collaborate with other team members to resolve complex customer problems.
- Ensure timely and satisfactory resolution of customer concerns.
- Stay informed about the company's products and services.
- Provide product information, features, and benefits to customers.
- Assist customers in making informed purchasing decisions.
- Maintain accurate records of customer interactions and transactions.
- Document and report recurring issues to the management team.
- Adhere to established customer service standards and procedures.
- Participate in training programs to enhance product knowledge and customer service skills.
- Work collaboratively with other customer care executives and cross-functional teams.
- Share insights and feedback to improve overall customer satisfaction.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹21,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Ernakulam, Kerala (required)

Ability to Relocate:

- Ernakulam, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 7594975700

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