Customer Service Associate

7 days ago


Noida Sector Noida Uttar Pradesh, India Astro Arun Pandit Pvt Ltd Full time

**Location**: Noida Sector-3

**About the Role**

We are looking for a kind, patient, and spiritually-minded individual to join our team as a **Customer Support Executive**.
You will be the first point of contact for people looking for **astrological help and guidance**. This role is about helping others with empathy and respect while ensuring a smooth and positive experience for every customer.

**Internship Details**
- **Duration**: 15 days
- **Type**: Internship (Training + Live Experience)
- **Outcome**: If you perform well, you will be offered a full-time job (PPO).

**Your Responsibilities**
- Help clients connect with astrologers and get the right guidance.
- Suggest the best astrological service based on their needs.
- Handle emotional or sensitive conversations with care.
- Keep proper records of each interaction.
- Work with other team members to solve any issues.

**What We Expect**
- You speak clearly in English and Hindi.
- You are calm, patient, and a good listener.
- You are interested in spirituality or astrology (not mandatory but preferred).
- You can use basic computer tools and are willing to learn.

**Performance Goals (for Full-Time Role)**
- Customer Satisfaction Score (CSAT): 90% or more
- Net Promoter Score (NPS): Should improve monthly
- Fast and accurate replies as per timelines
- Quality of service: 85% or higher

**Why Join Us?**
- Get trained in spiritual customer service
- Work with expert astrologers
- Clear chance to move from internship to full-time
- Make a real difference in people’s lives

**Interested in starting your journey with us?**

**Job Types**: Full-time, Permanent, Fresher, Internship
Contract length: 15 days

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Are you okay with 6 days working?

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

Expected Start Date: 30/06/2025



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