Customer Service Adviser
2 weeks ago
**VOC Automotive India Pvt. Ltd.** is looking for passionate and customer Service Advisors to join our team. As a Service Advisor, you will be responsible for assisting customers with their vehicle service needs, providing accurate service recommendations, and ensuring excellent customer experience.
Key Requirements:
- Experience as a Service Advisor or in a similar customer-facing role within the automotive industry.
- Maintain accurate service cost estimates service records, ensure timely service completion and manage service workflow.
- In-depth knowledge of vehicle maintenance and repair processes.
- Inform servicing date, promote additional services and products to customers.
- Customer-centric mindset with the ability to build and maintain strong relationships.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Excellent problem-solving abilities and interpersonal skills
- Technical certifications or automotive knowledge is a plus.
Qualifications:
- Bachelor's degree, Diploma or equivalent; automotive certifications are preferred.
- Ability to work flexible hours based on customer demand.
Pay: ₹10,000.00 - ₹21,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)
**Language**:
- English (preferred)
- Tamil (preferred)
**Location**:
- Chennai, Tamil Nadu (preferred)
Work Location: In person
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