Client Coordinator

5 days ago

Bengaluru Karnataka, India Teleradiology Solutions (TRS) Full time

**Job Information**:
Industry

**Health Care**

Salary

**3 - 5 K**

Date Opened

**02/27/2025**

Job Type

**Full time**

Work Experience

**1-3 years**

City

**Bangalore South**

State/Province

**Karnataka**

Country

**India**

Zip/Postal Code

**560066**

**Job Opportunity: Client Coordinator**

**Location**: Bengaluru (On-site)

**Job Type**: Full-time

**Experience**: 1-10 years (Freshers are welcome to apply)

**Industry**: Hospitals and Healthcare

**About Us**:
**Job Role & Responsibilities**:

- Handle inbound and outbound calls, understanding and addressing client needs.
- Provide accurate, prompt support to ensure clients feel valued.
- Maintain clear communication and ensure client satisfaction.
- Relay relevant information to clients and internal teams.
- Stay adaptable in a dynamic work environment.
- Ensure adherence to company and hospital policies during interactions.
- Collaborate with internal teams to resolve client queries.
- Efficiently handle a high volume of calls.
- Prioritize issues and escalate when necessary.
- Route calls to appropriate departments when needed.
- Follow up with clients to ensure issue resolution and process completion.
- Document call details according to company SOPs.
- Troubleshoot basic IT issues and escalate to technical teams.
- Multitask and manage internal software platforms.

**Key Requirements**:

- Excellent verbal and written communication skills.
- Strong listening skills and empathy for clients.
- Ability to work independently and as part of a team.
- Willingness to work weekends and in different shifts.
- A background in home science is a plus.
- Strong computer skills and basic knowledge of MS Office.
- 1-10 years of international voice process experience is advantageous.
- Knowledge of customer service best practices.
- High level of professionalism and customer-centric approach

To apply, please send your updated resume.

Regards

Dhanush H

8123998941

Human Resource

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