Floor Executive

5 days ago

Sector A Ludhiana Punjab, India SHARMAN JAIN SWEETS Full time

**job profile**:
**Job Title**: Floor Executive - Sweet Line Outlet
**Job Location**: Chd 32 Sec Ludhiana
**Reports To**: Store Manager / Operations Manager

**Job Summary**:
The Floor Executive is responsible for managing the retail floor, ensuring smooth customer transactions, supervising staff, maintaining hygiene and quality standards, and enhancing the overall shopping experience.

**Key Responsibilities:1. Customer Service & Sales Management**
- Ensure high standards of customer service and satisfaction.
- Assist customers in selecting products and provide product knowledge.
- Handle customer queries, complaints, and special requests professionally.
- Upsell and promote seasonal or newly launched sweets/confectionery.

**2. Staff Supervision & Training**
- Monitor and guide floor staff, cashiers, and service personnel.
- Assign tasks and ensure work efficiency.
- Conduct briefings and train staff on customer service, hygiene, and product handling.

**3. Inventory & Stock Management**
- Ensure product availability and prevent stock shortages.
- Coordinate with the store manager and kitchen to maintain an optimal stock level.
- Oversee FIFO (First In, First Out) method to maintain product freshness.

**4. Hygiene & Quality Control**
- Ensure compliance with food safety and hygiene standards.
- Conduct regular checks on cleanliness, product quality, and display arrangements.

**5. Cash Handling & Billing Oversight**
- Supervise billing counters and ensure accurate cash/card transactions.
- Resolve billing issues and discrepancies if needed.

**6. Visual Merchandising & Store Appearance**
- Ensure attractive product displays and promotional signage.
- Maintain a pleasant and welcoming ambiance in the outlet.

**7. Reporting & Documentation**
- Prepare daily sales and stock reports.
- Report any operational issues or customer feedback to management.

**Key Skills & Qualifications**:

- **Education**: Graduate / Diploma in Retail, Hospitality, or related fields preferred.
- **Experience**: 2-5 years of experience in retail, hospitality, or food service.

**Skills**:

- Strong communication and interpersonal skills.
- Leadership and team management abilities.
- Customer service excellence.
- Knowledge of food safety and hygiene standards.
- Problem-solving and decision-making skills.
- Proficiency in POS (Point of Sale) systems.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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