Agm - Retail Operations

3 days ago

Ahmedabad, India Vodafone Idea Full time

Job Req ID: 38641- Location: Ahmedabad, IN- Function: Retail- About:
**Role**

Area Retail Lead

**Function / Department**

Retail

**Location**

Anywhere in Gujarat

**Band**

M2

**Job Purpose**
- Drive Customer First agenda (Focus on unmatched Customer Experience )
- Drive core business by winning in our market place (Focus on Revenue Metrics & Churn reduction)
- Leverage on footprint leadership & Engaged Channels to deliver Healthy and Profitable Stores (Focus on Cost, Productivity and Internal Business Process)
- Deliver big bets for driving future growth (strategic thrust areas)

**Key Result Areas/Accountabilities**
- TNPS
- Improve on conversions - 4G SIM Upgrade, Base verification, MVA basis AOP targets
- implementation of customer Journey & Ongoing Marketing campaign to be part of monthly EQ audit as per AOP targets
- Focus on Value (Acquisition & Upsell)points as per Zonal expansion plan interventions for enhancing productivity of the stores which will drive business

**Core Competencies, Knowledge, Experience**
- Analytical & Problem Solving Skill
- Bachelors/MBA with 8-10 Years of experience

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