Client Servicing Executive- Audit

2 weeks ago

Gurugram Haryana, India Spare Care Solutions Full time

**Job Summary**:
**Key Responsibilities**:

- Act as the primary point of contact for clients, addressing queries and concerns promptly.
- Build and maintain strong client relationships to ensure long-term business partnerships.
- Understand client needs and coordinate with internal teams to ensure timely and quality service delivery.
- Monitor service performance and proactively resolve any issues to enhance customer satisfaction.
- Assist in preparing client reports, presentations, and documentation as needed.
- Identify opportunities to upsell or cross-sell services to existing clients.
- Work closely with the sales and operations teams to streamline client interactions and service processes.
- Maintain records of client interactions, service requests, and resolutions for future reference.
- Stay updated on industry trends, client expectations, and market dynamics to improve service offerings.
- Follow up on outstanding payments and ensure timely collections.

**Key Skills & Competencies**:

- Strong communication and interpersonal skills.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to multitask and manage multiple client accounts efficiently.
- Customer-oriented mindset with a proactive approach.
- Good organizational and time-management skills.
- Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools.

**Qualifications**:

- Bachelor's degree in any Stream, Business Administration, Marketing, or a related field.
- 2+ years experience in client servicing, customer support, or account management in a service-based industry is preferred.
- Knowledge of the **after-sales market and spare parts service industry** will be an advantage.

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Commuter assistance
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

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