Operations Automation

**JOB DESCRIPTION**
You are a strategic thinker passionate about driving solutions**.** You have found the right team

As an Associate in Credit Risk Team, you'll drive structure and discipline around each initiative using standard project deliverables and frameworks, including establishing scope and performing detailed business impact analysis in support of management decisions. Additionally, you'll define roles and responsibilities, establish and document requirements, resolve resource/scheduling conflicts, escalate and ensure issues/decisions are resolved, manage changes to project scope, document and complete testing requirements, create and manage implementation plans, and lead/participate in meetings at the operational and project level. You'll provide continuous feedback on project status and issues and serve as the overall escalation point to ensure the project tracks to original expectations.

**Responsibilities**:

- Document business requirements, detail issues and risks, and draft business processes and data flows.
- Collect, synthesize, and translate data analysis results into concrete actionable solutions.
- Identify gaps between applicable requirements and current procedures/controls, and participate in driving resolution of mitigating controls.
- Develop and implement solutions that strengthen business operating models, enhance the client experience, and improve efficiency and controls, with guidance.
- Define user acceptance test plans and test cases, coordinate and execute user acceptance testing, and interpret, assess, and communicate results to enable signoff on deliverables.
- Provide implementation support, including testing and process change management, ensuring implementations meet requirements established by Oversight and Control partners.
- Work with mínimal direction/independently, keeping management informed of progress and escalating issues as necessary.

**Required qualifications, capabilities and skills**:

- At least 3 years business analysis experience
- Bachelor’s degree required
- Excellent communication and presentations skills across various stakeholders and senior management
- Intermediate/Advanced experience using Microsoft Office, including Excel, Visio and PowerPoint
- Excellent analytical and logical thinking to understand and analyze complex business processes
- Strong organizational and prioritization skills, detail oriented, and strong interpersonal skills
- Ability to analyze and resolve project-related issues and follow through with set objectives
- Ability to deal with different stakeholder groups to elicit business requirements, procedures, and processes
- Ability to work in a high-paced environment, be flexible, follow tight deadlines, organize, and prioritize work
- Be a team player who shows commitment and dedication while maintaining a positive attitude and high level of performance on high profile/time-sensitive initiatives

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.