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Customer Care Executive

3 weeks ago

Gurugram Haryana, India 10x Growth Accelerator Full time

Job Title: Customer Support Executive - International Process

Company: Bird

Location:gurgaon

Employment Type: Full-Time

Key Responsibilities:
Handle inbound and outbound customer calls from international clients.

Resolve queries and issues efficiently while maintaining high customer satisfaction.

Ensure adherence to quality standards, processes, and policies.

Maintain accurate records of interactions and escalate complex issues when necessary.

**Requirements**:
Qualification: Graduation (mandatory)

Experience: Minimum 6 months in an International Voice Process (mandatory)

**Skills**:Excellent communication skills in English (verbal and written)

Typing speed: Minimum 30 WPM with 90% accuracy

Versant score: Minimum B2 level

Customer-centric mindset with the ability to remain calm under pressure

Tech-savvy with basic troubleshooting abilities

Job Details:
Shift Timing: 24/7 Rotational shifts (6 days working, 1 weekly off)

**Salary**: ₹26,000 - ₹29,000 CTC

Cab Facility: Both-side cab available (within 20km radius only)

Meal: One-time meal provided

Interview Process:
HR Round

Operations Round

Versant Test

Client Round

Pay: ₹26,000.00 - ₹29,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- International voice process: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

**Location**:

- Gurugram, Haryana (required)

Work Location: In person

**Speak with the employer**
+91 9176682000