Hospitality Executive

1 day ago

Hyderabad Telangana, India Fracspace Limited Full time

**Job Summary**:
**Key Responsibilities**:

- Collect bills from the front desk of each property and cross-check them with the **finance team** for payment status.
- Call and follow up with **corporates and travel agencies** to drive revenue generation.
- Monitor and manage **Online Travel Agency (OTA)** platforms for booking updates and queries.
- Coordinate and resolve property-related issues such as **maintenance, water shortages, or leakages** by liaising with the concerned personnel.
- Ensure **customer satisfaction** by promptly addressing guest concerns and resolving complaints.
- Handle **interpersonal or employee grievances**, and mediate or escalate where required to maintain team harmony.
- Manage and audit bills on a **weekly and monthly basis** for accuracy and compliance.
- Prepare and manage the **duty roster** to ensure efficient staffing and shift coverage.

**Requirements**:

- **Minimum 3+ year of relevant experience** in the hospitality industry.
- A **Bachelor’s degree in Hospitality Management** is preferred.
- Must possess excellent **communication, coordination, and problem-solving skills**.
- Strong **presentability** and customer-centric attitude.
- Experience in managing multiple properties or a multi-location setup is a plus.

**Preferred Skills**:

- Basic understanding of hospitality finance and billing processes.
- Ability to work in a **fast-paced**, dynamic environment.

Pay: ₹30,000.00 - ₹50,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Paid sick time

Work Location: In person

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