Content Editor

1 week ago

Hyderabad, India DAZN Group Full time

**Job Title**:

- Content Editor**Location**:

- Hyderabad, India**Schedule**:

- Full-Time, Permanent**Team**:

- 73-436 - Customer Services - CoE**Department**:

- A - Dept HM uses to open req**What's your new role about?**:
**Content Editor**
- We are excited to say that we are currently recruiting for an enthusiastic, passionate, and skilled Content Editor to design, write and publish Help Page articles for our customers in English.
- The Help Pages are an essential function empowering our customers to resolve their issues quickly and effectively through engaging and effective content.
- Reporting into the CS Tech Senior Program Manager, the role will include working closely with the
- **Product and Tech teams** as well as the wide Customer Services Department to research and design self-service content as well as writing and managing the articles and structure within the CMS tool.

**As our new Content editor - knowledgebase, you’ll have the opportunity to**:

- Centrally manage all customer facing help articles and FAQs across all regions:

- Research and design content
- Work closely with CS teams and training
- use customer engagement reports to identify gaps/areas for improvement.
- Share knowledge with the Chatbot designer
- Write helpful, engaging, digestible content in English.
- Edit HTML where needed.
- Arrange translations.
- Publish and unpublish content according to business programs/needs.
- Design and manage the structure of the categories and articles.
- Maintaining the highest standard of self-service materials and the most frictionless customer journeys
- Use reporting and analytics to assess the performance of these materials and make changes/improvements based on the data.
- Set and report on KPIs to wider business.

**Here's a little more about us**:

- At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be.
- As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.
- If you're ambitious, inventive, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN.
- Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.
- We look forward to hearing from you.

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