Service Advisor

5 days ago

Thiruvananthapuram Kerala, India Kairali Ford Full time

**Customer Interaction**: Greet customers and assess their vehicle service needs, acting as the primary point of contact between the customer and the service department.
- **Service Consultation**: Listen to customer concerns, diagnose issues, and suggest appropriate repairs or maintenance services.
- **Work Orders**: Create detailed and accurate work orders, listing the necessary services, parts, and labor required for the job.
- **Estimates and Pricing**: Provide cost estimates to customers for repairs and services, ensuring transparency and clarity in pricing.
- **Liaison Between Technicians and Customers**: Communicate customer needs to the service technicians and relay technical information from technicians to the customers in a clear, non-technical manner.
- **Service Scheduling**: Manage service appointments, ensuring the efficient flow of vehicles through the service process.
- **Vehicle Inspection**: Conduct initial inspections or test drives when necessary to better understand vehicle issues.
- **Customer Updates**: Keep customers informed about the status of their vehicles, including updates on service progress, additional repair recommendations, and expected completion times.
- **Warranty and Service Contracts**: Advise customers about warranty coverage and service contracts, ensuring eligible repairs are processed accordingly.
- **Upselling and Cross-Selling**: Recommend additional services or products based on the vehicle’s condition and customer needs (e.g., extended warranties, preventive maintenance).
- **Final Inspection and Delivery**: Ensure quality checks are completed on serviced vehicles and deliver the vehicle back to the customer with an explanation of work performed.
- **Customer Satisfaction**: Address and resolve customer complaints or concerns, ensuring a high level of customer satisfaction.
- **Service Records Management**: Maintain accurate records of all service work, customer interactions, and follow-ups for future reference.

Pay: ₹13,000.00 - ₹17,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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