Duty Officer

5 days ago

Chandigarh, India PVR CINEMAS Full time

**LOCATION:

.**

**JOB TITLE**:
Duty Officer

**DEPARTMENT**

Cinema Operations

**REPORTS TO**:
Cinema Manager

**JOB PURPOSE**:
An immediate supervisor to an ESP/GRA. His responsibility includes mentoring the team in his area and taking corrective actions in case of any deviations. He is an Observer, mentor, coach & supervisor for an ESP.

**SCOPE**:
Direct Reportees : GRAs/ESPs

Indirect reportees : None

External Agencies : Local Police/Local Statutory Bodies

**DUTIES AND RESPONSIBILITIES**:

- Ensure his responsibility area is well equipped, operational and his team is provided with adequate tools. This includes**:The responsibility area is clean.**:

- All POS/ Equipment are active.
- Ensure BGM is ON.
- Marketing collaterals in responsibility area are in place.
- Conducting Pre-opening Audi - check.
- Brief his/her team member about the new releases / new marketing initiative & monitor its effectiveness.
- Ensure that Audi’s are opened in time and ESP is available at the Exit to Thank the patrons.
- 100% assistance to the ESP. Should be a solution provider to the ESP.
- First & immediate contact for any customer concern & need.
- In no circumstances, he/she to handle cinema imprest or handle daily cash drop safe.
- Ensure aesthetic visual display/ presentation in concession & box office.
- Proper FIFO is maintained with special care to fast perishable product.
- Maintains Displays, Danglers & all visuals at candy.
- Train the staff for up selling, suggestive selling and in auditorium (SOS) selling.
- Responsible for the smooth functioning of the day to day operations at the site level
- External customers for ensuring value service delivery.

**SPECIFICATIONS**:
Qualification:
**Educational**: Graduate/Diploma in Hotel Management with 1year of Experience at the supervisory level

**Professional**:
Experience: 1.5-3 year.

Working conditions: In cinemas

Competencies:

- Proficiency in using MS Office
- Team Building Skills
- High degree of integrity and discipline
- Strong knowledge of consumer/cultural trends
- Interpersonal and negotiating skills
- Well-developed relationship building skills
- Excellent conflict resolution and problem solving skills
- Self-motivation and drive towards winning and a “can do” attitude
- Fluency in English

Salary Range**: 2-3 LPA

**OTHER SPECIFICATIONS**:
**APPROVED BY**:
**HOD**

**COO/CEO**

**CORPORATE HR/CHRO**

**NAME**:
**SIGNATURE**:
**DATE**:
**Salary**: ₹16,000.00 - ₹17,000.00 per month

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Plot 178/A, Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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