Hindi Customer Care Tele Calling

1 day ago

Mathura, India Pyadu Pvt Ltd Full time

As a Hindi Customer care Tele calling representative, you will be the first point of contact for our customers with product and service-related queries. You will be required to communicate effectively with customers, demonstrate an in-depth knowledge of the company's products or services and provide timely solutions to their problems.

**Responsibilities**:

- Answering customers' queries and addressing complaints in a polite, professional, and timely manner.
- Providing product and service information to customers over the phone in Hindi.
- Ensuring customer satisfaction by resolving issues to the best of your ability within the company's guidelines.
- Recording customer information, transactions, and feedback in the company's database accurately.
- Performing follow-up tasks as required to ensure customer satisfaction.
- Collaborating with cross-functional teams to ensure resolution of customer issues.
- Keeping up-to-date with all current products, services, and promotions.

**Requirements**:

- Excellent spoken Hindi language skills.
- Proven experience as a customer service representative, Tele caller, or in a similar client-facing role.
- Ability to handle a high volume of incoming calls efficiently.
- Strong customer service skills and exceptional communication abilities.
- Ability to listen and focus on customers' needs.
- Ability to work in a team and adapt to a fast-paced work environment.
- A basic understanding of customer relationship management (CRM) systems and practices.

**Benefits**:
Contact RecruitmentManager8273864300

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