Service In-charge

4 days ago

Matoda Ahmedabad Gujarat, India Mehta Excel Private Limited Full time

Lead and manage the service department, including staffing, training and performance management of service personnel.
- Monitor and evaluate the service team’s performance, providing regular feedback, coaching and recognition to drive individual and team excellence.
- Ensure timely and accurate completion of service requests, work orders and documentation, maintaining high attention to detail and quality.
- 5+ years of experience in service management or a related role, with knowledge of service management principles, processes and best practices.
- Experience in implementing service improvement initiatives and managing service quality standards.
- Multilingual skills to communicate with a diverse customer base.
- Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
- Excellent leadership and people management skills.
- Demonstrated success in customer service, handling complaints, budget management and effective marketing tactics.
- Proficiency in customer relationship management tools and software for tracking and monitoring service performance.
- Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal stakeholders.
- Detail-oriented with a high level of accuracy in data analysis and reporting.
- Exceptional problem-solving and decision-making abilities, with a customer-centric approach to resolving service-related challenges.
- A commitment to delivering outstanding customer service and a passion for exceeding customer expectations.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Overtime pay

Work Location: In person

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