Securities & Derivatives Rep - C04 - Mumbai

2 weeks ago

Mumbai Maharashtra, India Citi Full time

The Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

**Responsibilities**:

- Manage a portfolio of high-profile clients and serve as single point of contact for queries, engaging to understand client service needs and gaps
- Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations
- Ensure transactions are executed timely and accurately
- Identify and implement process improvements and test new features/functions
- Perform regulatory, audit and control assessments and create reports for internal and/or external distribution
- Contribute to short and long-term projects and engage with global partners where necessary to meet client requirements

**Qualifications**:

- 1-2 years of previous cash management and financial services experience preferred
- Consistently demonstrate clear and concise written and verbal communication
- Proven organizational skills
- Demonstrated ability to drive results in a fast-paced, goal-oriented environment

**Education**:

- Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Job Family Group**:
Operations - Transaction Services
- **Job Family**:
Securities and Derivatives Processing
- **Time Type**:
Full time
- **Most Relevant Skills**

Please see the requirements listed above.
- **Other Relevant Skills**

For complementary skills, please see above and/or contact the recruiter.-
- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

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