Askhr Advisor

**Role purpose**:

- They are expected to do necessary follow up with concerned teams and individuals for resolution of queries and ensure SLA adherence and enhance employee experience.
- The incumbents are expected to look for avenues of continuous process improvement and enhance the level of service.
- They are expected to work closely with the HR COE teams and stay updated on all changes to existing policies.

**Key accountabilities and decision ownership**:

- Employee Query Resolution

Ensure resolution of employee queries through e mail, web chat and online tickets
- SLA Adherence

Maintain and support delivery of service within agreed Service Level Agreements for specific customer types.
- Quality

Ensure all the processing is complete, accurate and timely, meeting data integrity requirements and audits.
- Understands the importance of providing accurate and timely administration services to ensure the team provides best in class service to Vodafone employees and works effectively to defined KPIs /service levels.
- Communicates and exchanges logical information in a concise and clear way and should be have good interpersonal skills.
- Uses judgement to deliver assigned tasks for a certain end-to-end HR process selecting the appropriate solution to support Vodafone employees/the business within agreed KPIs and service levels.

**Key performance indicators**:

- SLA adherence
- Employee experience
- Quality

**Core competencies, knowledge and experience**:

- Excellent verbal and written communication skills
- 1-5 years of experience