Housekeeping Supervisor

2 days ago

Kochi Kerala, India Oh Stayz Pvt Ltd Full time

**Job Title: Housekeeping Supervisor**

**Company: Oh Stayz Pvt Ltd**

**Salary Package: ₹20,000 - ₹25,000**

**About Ohstayz**:
Ohstayz is a premium holiday home rental brand offering private, handpicked stays with a focus on personalized guest experiences. Recognized under Startup India, Ohstayz is expanding rapidly across India with a mission to deliver exceptional service, curated stays, and unmatched hospitality.

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**Role Overview**:
We are seeking a proactive and detail-oriented **Housekeeping Supervisor** based in Kochi to help maintain property standards, support guest satisfaction initiatives, and ensure smooth operations. You will be instrumental in delivering top-tier service, coordinating with teams, and upholding the Ohstayz brand promise across properties.

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**Key Responsibilities**:
**Guest Experience & Service Monitoring**
- Visit properties post guest check-ins to ensure service standards are met.
- Monitor ongoing guest experiences and escalate service issues promptly.
- Analyze guest feedback and satisfaction data to identify service improvement areas.
- Collaborate with the sales team after feedback calls to implement necessary action plans.

**Property Standards & Maintenance**
- Conduct regular audits to verify property compliance with Ohstayz standards for hygiene, aesthetics, safety, and branding.
- Report any previously unreported maintenance issues or concerns and ensure follow-up until resolution.
- Ensure timely readiness of properties before guest arrivals.

**Staff Training & Supervision**
- Train and guide on-site staff (housekeepers, caretakers, etc.) on hospitality standards and protocols.
- Monitor staff performance and behavior to ensure consistency in guest handling.
- Conduct refresher sessions periodically based on feedback and property needs.

**Reporting & Coordination**
- Maintain accurate logs and reports related to guest experience, inspections, service lapses, and staff performance.
- Provide regular updates to the Experience Manager and work closely with cross-functional teams to enhance service quality.

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**Qualifications & Skills**:

- Bachelor’s degree in Hospitality Management, Hotel Administration, or related field.
- 1-3 years of relevant experience in guest services, hotel operations, or property management.
- Strong communication and interpersonal skills (Malayalam and English fluency preferred).
- Excellent attention to detail and organizational abilities.
- Willingness to travel within Kochi and surrounding regions.

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**Why Join Ohstayz**:

- Work with a premium brand at the forefront of India’s holiday home evolution.
- Be part of a dynamic, startup-driven environment with ample learning and growth opportunities.
- Play a direct role in shaping unforgettable guest experiences.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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