System Administrator/end User Services

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of System Administrator

In this role, you will:

- Perform SCCM infrastructure upgrades, configuration, support and maintenance. Take lead to drive other teams for new initiatives related to SCCM.
- Provide 24 x7 support on SCCM service following a global Rota and follow-the-sun support.
- Proactively plan and manage the upgrade of SCCM servers and SCCM clients.
- Perform performance tuning and capacity planning for SCCM infrastructure.
- Troubleshooting of incidents, including joining crisis call and working with teams and vendors for a resolution.
- Adhere to internal process to support the service, including change management, and incident management policy.
- Responsible for the troubleshooting of incidents, including joining crisis call and working with teams and vendors for a resolution.
- Ensures that SCCM infrastructure meets the service availability metrics by monitoring SCCM and Adaptiva services, client healthiness, performance tuning and capacity planning & troubleshooting advanced SCCM related issues.
- Perform pro-active analysis on day-to-day work to obtain automation on deliveries thereby reducing repetitive and standardized tasks/processes. Automate processes wherever possible/feasible.
- Ensure appropriate documentation is created or kept up to date.

Requirements

To be successful in this role, you should meet the following requirements:

- 4 to 7 years of relevant IT experience, with minimum 4 years of strong SCCM knowledge with proven experience in supporting SCCM infrastructure & Windows OS in large enterprise environment.
- Experience in managing infrastructure - Windows OS, SQL Database
- In-depth knowledge in Windows server and desktop OS, WSUS and SQL server.
- Knowledge in Storage, and Network Technologies
- Good knowledge of scripting and development e.g. VB script, PowerShell
- CCM Client installation workflow & troubleshooting server logs and client logs
- Software Package/Application deployment workflow & troubleshooting server logs and client logs
- MECM Server policies creation, workflow and Server and Client level troubleshooting with Logs flow
- Software update/ patching deployment workflow & troubleshooting server logs and client logs
- Software and Hardware Inventory workflow & troubleshooting server logs and client logs
- DCM, assets compliance baseline creation, deployment, workflow and troubleshooting server logs and client logs
- Familiar with workflow of SCCM/MECM content distribution, troubleshooting skills to resolve the content distribution issues
- Basic knowledge on OS deployment, build process and troubleshooting server logs and client logs
- Basic knowledge on DRS or SQL replication and have understanding of Multi level MECM hierarchy
- Extensive hands-on experience in SQL query writing to fetch the customized inventory reports
- Basic knowledge of PowerShell Script
- Experience in supporting Adaptiva would be an added advantage
- Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience.
- Proven ability to work across geographies and time zones with a variety of teams.
- Strong sense of ownership & urgency, ability to prioritize, attention to detail, flexibility, sense of vigilance & adherence to all compliance procedures & policies.
- Knowledge of Service management techniques including incident, problem, change, release management
- Ability to work under stress to deliver projects and handle critical system incidents
- Working Hours
- Regular working days are from Mon to Fri or 5 days working depending upon the shift.
- Major Challenges of the Role.
- Managing the high level of critical and unplanned work that is presented to the team.
- Developing expertize of HSBC’s infrastructure
- Pressures to deviate from globally agreed policies, procedures, tools and processes
- Overcoming aversion to change in the organization and business practices

You’ll achieve more when you join HSBC.

Issued by - HSBC Software Development India