Servicenow Architect

3 days ago

Bengaluru Karnataka, India Zensar Technologies Full time

ServiceNow Architect - Job Description

**Position**: ServiceNow Architect

**Location**: Marvell Office Bengaluru

**Experience Level**: Senior

**Job Summary**

Seeking a highly skilled and experienced ServiceNow Architect to lead and optimize our ServiceNow platform, encompassing ITSM, ITAM, ITOM, HRSD, Facilities Management, Portals, Workspaces, and Integrations.

**Key Responsibilities**

Architectural Design & Strategy
- Develop, maintain, and enhance the overall ServiceNow architecture, aligning with business requirements and industry best practices.
- Lead architectural reviews to ensure solutions are optimized, secure and scalable.
- Provide architectural guidance on implementations of ITSM, ITAM, ITOM, HRSD, Facilities Management, Portals, Workspaces, and other Integrations.

Platform Governance & Best Practices
- Establish and enforce governance processes, coding standards and best practices across the platform.
- Lead continuous improvement initiatives to enhance platform performance and usability.

Module Expertise & Implementation
- Hands-on in designing and implementation of ITOM Discovery and Service Mapping processes, including CMDB Optimization Projects and Asset Management Projects.
- Oversee ITSM process enhancements like Incident, Problem, Change, and Request Management.
- Oversee HRSD and Facilities Management configurations and customizations to enhance user experience and process efficiency.
- Develop and manage ServiceNow Portals and Workspaces, ensuring a user-friendly and efficient interface.

Integration & Automation
- Design and implement integrations with third-party systems via APIs, MID Server and other integration tools as required.
- Drive automation and orchestration using Flow Designer, Integration Hub, and Custom Scripts.

Agile & Communication
- Collaborate with cross-functional teams to define requirements and deliver solutions in an agile environment.
- Create comprehensive documentation, including architectural diagrams, solution designs and technical specifications as needed.
- Mentor and guide development teams, ensuring adherence to architectural standards.Actively participate in Agile ceremonies, including sprint planning, retrospectives, and daily stand-ups.

**Qualifications**

Experience
- 8+ years of hands-on experience with ServiceNow, including architecture, design, and development.
- Proven experience in ITSM, ITAM, ITOM Discovery & Service Mapping, HRSD, Facilities Management, Portals, Workspaces and Complex Integrations.

Technical Skills
- Proficiency in JavaScript, Glide API, Flow Designer, Integration Hub, and MID Server setup/configurations.
- Deep understanding of CMDB architecture, CSDM framework and related processes.
- Experience with ServiceNow Automated Test Framework (ATF) and Performance Analytics is a plus.
- Strong expertise in Portal and Workspace customization using AngularJS and ServiceNow UI Framework.

Soft Skills
- Excellent communication, presentation, and documentation skills.
- Ability to work collaboratively within agile teams.
- Strong problem-solving skills and attention to detail.

Certifications (Good to Have)
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD
- Certified Technical Architect (CTA)
- Agile or Scrum certifications (e.g., Certified ScrumMaster, ITIL)

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