Ticket Support Executive

7 days ago

Delhi Delhi, India Ashimara Living Private Limited Full time

**Job Summary**:
**Key Responsibilities**:

- Manage and monitor tickets in BoldDesk, ensuring timely resolution and escalation when necessary.
- Categorize, prioritize, and assign tickets based on the requirements
- Communicate with internal teams for issue resolution.
- Generate and share weekly/monthly reports on ticket trends and system performance.
- Maintain and update the list of active users in BoldDesk based on HR-provided onboarding/offboarding data.
- Ensure that unused accounts are deactivated to optimize system usage.
- Assist employees with ticketing system queries and basic troubleshooting.
- Work under pressure and handle multiple tasks simultaneously while maintaining accuracy and efficiency.
- Take ownership of assigned tasks and ensure timely completion with mínimal supervision.

**Required Skills**:

- Bachelor’s degree (preferred) in IT, Business Administration, or a related field.
- Experience with ticketing/helpdesk systems (BoldDesk experience is a plus).
- Good knowledge of Excel/Google Sheets for reporting and analysis.
- Strong communication and coordination skills.
- Highly responsible and accountable for assigned tasks.
- Work under pressure and handle multiple tasks simultaneously while maintaining accuracy and efficiency.

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