Intern Site Reliability Operations

1 week ago

Hyderabad, India Salesforce Full time

**About Futureforce University Recruiting**:
Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

**Job Category **:Intern

**Job Details**:
As a Site Reliability Operations Intern, you will be the cornerstone of our efforts to ensure Salesforce’s success by helping improve the high availability and performance of our IT services to scale with the company’s fast growth.

The Site Reliability Operations Intern is one who has knowledge of IT infrastructure and contributes to the rapid internal incident response.The role is part of our 24/7 global operations team, and you will be part of a shift rotation with
other engineers in the region. The position is a day shift only, and weekend coverage might be required. The BT Site Reliability Operations team is split across three global locations to provide follow-the-sun coverage and to minimize the requirement for engineers to work outside of business hours.

**Responsibilities**:

- Manage and maintain monitoring of corporate IT infrastructure (servers, storage,
- Triage systems, network, and storage issues impacting multiple users
- Control and coordinate IT Infrastructure changes performed simultaneously by multiple

engineers
- Automate repetitive manual tasks and processes
- Manage tickets related, but not limited to, incidents, system(s)

diagnostics/troubleshooting, network/system upgrades
- Support day-to-day activities in monitoring platforms.
- Present and communicate complex ideas and features with the team.
- Documentation of processes or Automation developed as per team standards

**Required Skills**:

- Bachelor's Degree or equivalent
- Keen understanding of Technology
- Any experience in scripting in any language
- Experience of working in a team
- Ability to adapt and learn quickly
- Demonstration of strong analytical skills.
- Ability to problem-solve in a fast-paced environment
- Strong verbal and written communication skills

**Accommodations**:
**Posting Statement**:
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.

Salesforce welcomes all.

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