Product Expert

2 weeks ago

Mumbai, India Allot Full time

**Who we are**:
Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed. This is an opportunity to join the Global Customer Service of a cutting-edge network devices vendor that provides Tier1 network operator grade devices

**What we’re looking for**:A Product Expert who is acting as a SME support to our clients

You'll be part of a team that constantly adapts to new technologies, implements new solutions and systems, and provides support to cloud and virtualization solutions of the Allot products.

**Requirements**:
**What you’ll do**:

- Support the professional Services during product deployment and specific customer environments
- Provide excellent, dedicated and proactive support service
- Use creative problem-solving skills to help customers implement the required solution.
- Follow up with customers to verify solutions are successful and achieve the desired impact.
- Perform deep problem investigation into system logs and behavior
- Provide technical guidance and solutions to the company’s customers and partners, problem reproduction and lab simulations
- Working with R&D and Product departments to solve issues, design features, and be a part of the products life cycle
- Develop tools to help Support and our customers with product monitoring and analysis

**What you should have**:

- +7 years of experience in networking LAN/WAN environments
- At least 4 years of experience providing technical support for leading operators
- Graduate/Diploma in Computer Science/Electrical/Electronic Engineering or equivalent relevant courses
- Experienced in customer care working with CRM systems
- Expert in Linux system administration and operation
- Experience with systems and network monitoring tools
- ISPs, Telco’s and Mobile Operators, Tier1/Tier2 networks
- Good knowledge of K8’s
- Scripting ability especially Linux bash
- Fluent level of English

**Advantage**
- Hands-on experience in networking LAN/WAN products: Routers, Switches, Firewalls, NMS, etc.
- Mobile data/cable operators’ knowledge
- Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing.
- Strong hands-on working knowledge of TCP/IP networks, packet sniffing and traffic generation.
- Software development on Linux environments
- Programming skills, scripting languages & build tools: Python/Perl/Bash.
- DevOps experience.

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