Zoho Implementation Expert

4 days ago

Bengaluru Karnataka, India L2MRail Full time

Role**:ZOHO Implementation expert**

Qualification: Any Degree

Experience: 3-5 years

Location: Yelahanka New Town

**Roles and Responsibilities**
- Analyze business processes to identify ZOHO solutions that match the organization’s needs.
- Plan and execute ZOHO app deployments (e.g., CRM, Books, People, Desk, Creator, Projects).
- Customize modules, workflows, and automation.
- Coordinate data migration, integrations, and user onboarding.
- Provide training and documentation to end users.
- Act as the primary liaison between client stakeholders and the ZOHO development team.
- Gather and document functional and technical requirements.Map existing business workflows to ZOHO capabilities
- Define KPIs to track post-implementation success.
- Support testing and user acceptance processes.
- Ensure solution aligns with business goals.
- Build reports, dashboards, and advanced automation.
- Troubleshoot and resolve technical issues.Manage user roles, permissions, profiles, and security settings.
- Set up workflows, approval processes, and access controls.
- Monitor system performance and handle maintenance.
- Implement backup and disaster recovery plans.
- Design and deliver end-user training sessions (onsite or remote).
- Create user manuals, tutorials, and SOP documentation.
- Provide first-level support to users.
- Collect user feedback for ongoing improvements.
- Define scope, budget, and timeline of the implementation.
- Coordinate between internal teams and ZOHO experts.
- Manage risks, change requests, and status reporting.
- Ensure project milestones are delivered on time.
- Plan and implement integration with other platforms (e.g., ERP, e-commerce, payment gateways).
- Maintain API documentation and version control.
- Extract, cleanse, and map legacy data to ZOHO data models.
- Ensure integrity and completeness during import/export.
- Validate data post-migration with business teams.

Pay: ₹900,000.00 - ₹1,200,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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