Italian Language Expert

1 week ago

Hinjewadi Pune Maharashtra, India tech mahindra Full time

Review and resolve all warranty claims and cases, with accuracy and in timely manner, adhering to agreed SLA’s and KPI’S.
- Follow all manufacturer's warranty company policy and procedures.
- Have good communication skills while resolving fraudulent and duplicate claims by dealers.
- Communicate effectively with different stake holders like service advisors, and service managers at dealerships, and OE Aftersales team,

while resolving cases and claims
- Ensure productivity and accuracy while resolving claims, with a focus of reducing the overall warranty administration spend.
- Coordinate with different stakeholders while resolving the claims
- Be self-motivated to look for areas of improvement and logic to automate the process
- Monitor warranty expiry and send reminders to customers prior to expiration dates for availing additional benefits under extended warranty
- Monitor and coordinate failed part warranty material physical return to OEM, also monitor scrapping of failed warranty parts at dealerships
- Evaluate and determine the disposition of Returned Material goods (RMA’s) in a timely manner
- Escalate issues and problems to Engineering as necessary; track and follow up to ensure they are addressed and closed within a

reasonable time
- Develop positive working relationships with all service personnel and management
- Self-motivated and able to work independently with mínimal supervision

Both side cab service.

5 days working and 2 days rotational week off

Graduation is mandatory

Need excellent communication skills in Italian and English.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift
- Rotational shift
- UK shift
- Weekend only

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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