
Caller (English and Hindi)
2 weeks ago
Experience required: 0 to 2years+ Good communication Language : Hindi, English (mandatory) & 1 Additional Regional Language Monitors calls/ transactions to gauge the health of the process and shares feedback with Unit Heads/Team Leaders -The employee will be responsible for making the calls and sharing the detailed analysis along with CSAT’s. -Conduct detailed audits of customer service calls to ensure compliance with company policies and standards. -Identify areas of improvement and provide actionable feedback to enhance performance. -Collaborate with team leads and managers to implement process improvements. -Prepare and maintain detailed audit reports. -Ensure adherence to quality benchmarks and drive continuous improvement.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹10,738.40 - ₹25,252.21 per month
**Benefits**:
- Cell phone reimbursement
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Weekend availability
Supplemental Pay:
- Commission pay
- Performance bonus
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
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