Client Relationship Executive

5 days ago

Panvel, India Cannext Poweron Full time

**Job description**

**Responsibility**:
Maintaining a positive, empathetic, and professional attitude toward customers at all times

Responding promptly to customer inquiries.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Sending thank you mailers to walk-ins customers.
Sending a welcome call and a welcome letter to the customer.
Tracking and follow up for collections.
Coordinating for site visits.
Updating the existing customers on the on-going projects on regular basis.
Responsible for all documentation, support and feedback information post sales from booking till the possession of property.
Coordination for the registration of the flat.
Inter
- departmental coordination with legal, projects, and accounts etc. on various matters.
Preparation of MIS.
Arranging activities, events for the existing customers.
Snagging and De
- snagging of the apartments before handing over the flat to the customer.
Handing over the flats to the customer.

**Job Requirement**

Bachelor's degree in Business, Marketing, Communications, or related field

Strong communication skills and should be able to deal with different types of people

Demonstrates a positive, enthusiastic, friendly attitude

Ability to multitask, prioritize and manage time effectively.

Excellent managerial and presentation skills.

**Salary**: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Panvel, Raigarh - 410206, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

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