Avp Programme and Project Services

**Business**:Risk & Compliance Transformation (CT

**Open positions: 01**

**Role Title**:Portfolio Services Manager

**Global Career Band: GCB 5**

**Location (Country/city**)**:India/Hyderabad**

**Recruiter Name: Akshay Kumar**

**Why Join US?**

Risk & Compliance Transformation ensures effective and efficient definition, planning, management and execution of global change programmes related to financial crime risk, supporting the business teams and HSBC to meet its regulatory commitments and covers key areas such as money laundering, sanctions and anti-bribery and corruption.

The Portfolio Services Manager is responsible for portfolio management support activity provided by the Portfolio GPMO function within Global PMO.

Portfolio Services Managers will follow similar alignment as Heads of GPMO, and Heads of Transformation (e.g. aligned to Global Business, Global Functions change portfolios).

He/she is responsible for providing the day-to-day support to the Heads of GPMO, and Heads of Compliance Transformation by facilitating executive decision-making support activities i.e. presenting insight and reporting and facilitating demand and supply management processes

What You’ll Do?

**Principal Accountabilities: Key activities and decision making areas**:
**Value Creation**
- Escalate bottom up demand for the portfolio from Regions/Priority Markets to the Heads of Transformation/Head of central PMO, and Senior Portfolio Services Manager (e.g. Programme/Project description, benefits, timeline, resource requirements)
- Actively facilitate the ongoing portfolio prioritisation process (and support cross portfolio prioritization where necessary) supporting the Heads of Transformation/Heads of GPMO
- Actively highlight and monitor cross-programme dependencies within and outside the portfolio
- Monitor alignment between the Global Business/Global Function and their strategy and investment spend along with maximizing benefits realised
- Respond to ad-hoc requests from the Heads of Transformation/Heads of Management to support critical decision making (e.g. one-off benchmarking analysis and board papers)
- Facilitate portfolio supply and demand supply and demand management process by forecasting and managing demand (via order book)

Typical Targets and Measures

**Target**
- Being regarded as a value-added decision-making support by Global Business/Global Functions

**Measure**
- Business partner satisfaction

**Target**
- Facilitate portfolio planning to ensure strategic alignment to Business and Group priorities, and to maximize benefits

**Measure**
- Budget variance against plan on portfolio level
- Benefits delivered against plan on portfolio level (this is pending further governance / guidance on how to measure

**Operational Performance**
- Ensure transparency of change portfolio performance, milestones tracking, costs and benefits against baseline plan and provide commentary on variations in performance targets and measures to enable achievement of objectives
- Ensure all actions and decisions are documented and tracked to completion within agreed timelines and targets
- Communicate to Transformation Support Services any needed changes to the portfolio prioritisation and reporting frameworks prioritized by Global Business and Global Functions
- Act as the main facilitator to the portfolio prioritisation process on a rolling basis
- Work with programme leads within each portfolio to ensure Group Transformation standard programme governance and reporting are in place and portfolio and programme costs and benefits tracked are in line with FIN guidance

Typical Targets and Measures

**Target**
- Programme and portfolio performance are calculated using consistent methodology enabling “apple-for-apple” comparisons to be made within and across portfolios

**Measure**
- Required order book fields are populated and accurate for the respective portfolios

**Target**
- Programme and portfolio risks are identified and actively monitored until resolved/mitigated

**Measure**

Mix of Portfolio Management metrics

**Capability and People Development**
- Foster close collaboration with Heads of Transformation/Head of PMO, and other central PMO leads and teams
- Contribute to a positive work environment and promote teamwork to drive Global Transformation engagement
- Build close working relationships with programme leads within each portfolio

Typical Targets and Measures

Portfolio Services Managers are generally Individual Contributors with no people management responsibilities

**Target**
- Uplift Global Change Delivery capability through skills and experience development

**Measure**

Whether the individual meets the minimum role standards by competency

**Major Challenges**
- Support the Heads of Global Compliance Transformation/Heads of Management Services in facilitating executive decision making in a large variety of contexts and in within potentially tight timeframes
- Drive the uptake of standardized metho