Servicenow Solution Architect

**_ServiceNow Solution Architect _**_- IND_**
**_Contract Type - Full Time_**
**_Duration
- 12 Months_**

**_ Bangalore/ Chennai_**

Bharat Facilities is an Indian owned primary player in recruitment, resource management and facility management services in India. The footprints of Bharat Facilities are spread among all segments of the industries
- Logistics, Facility Management, Education, Information Technologies, Telecom, FMCG, etc. It is guided, advised and supported by a team of eminent achievers having esteemed backgrounds from multiple industries.

**_ Position overview_**

Bharat Facilities are urgently looking for **_ServiceNow Solution Architect _**_in_ the market who are interested in working with us for a long term contract job opportunity.

If you are a highly passionate, motivated and qualified **_ServiceNow Solution Architect_**, who has all the required documents to get started and looking for a great work/life balance, we are interested in hearing from you

**_ Responsibilities_**

**Strategy**
- Responsible for ensuring that the ServiceNow products implemented are well maintained to meet or exceed a stakeholder’s reasonable expectations of the solution’s technical and business benefits.
- Adheres to compliance with the SDF Control Framework and Technology Standards
- Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture
- Provide direction on keeping engagements aligned to ServiceNow implementation best practices and gives hands-on assistance with the detailed design and implementation phases of engagements through recommendations, points of view and documentation

**Processes**
- A technologist hands on and energized by technology (ITSM, CMDB, VMWare, Cloud, Service Catalog, SCM, UI/UX, Scripting and etc)
- Interact with stakeholders to understand and develop the high-level approach and goals
- Translate requirements into workable systems, using best practice solutions
- Work with stakeholders to design an appropriate data architecture and technical process flow
- Oversee build and unit test the required functionality
- Participate in end-to-end testing of the functionality
- Create relevant documentation
- Operate in a DevOps delivery model
- Oversee day to day administration of the ServiceNow tool/environment
- Maintain the integrity of the ServiceNow tool across production and non-production environments.

**People and Talent**

***
- Strong stakeholder management skills in handling wide ranging and senior stakeholders across segments/product areas
- Actively listens, respecting others point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational) appropriate for both a Business and Technical audience, clarifying own understanding and that of others.
- Ability to work with cross functional teams across business and technology
- Collaborate in an agile, multi-disciplinary team
- Ability to manage execution of multiple initiatives, projects and product increments delivery
- Strong perseverance and diligence towards attaining goals and effective time management.
- Self-confident individual with high level of ambition, self-motivation and dedication.
- Must have high standard of written English and good level of spoken English.

**Risk Management**
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Governance**

***
- Be the ‘Gate-Keeper’ of the ServiceNow CoE technical solution delivery and best practices, ensures the governance of the process is followed by internal and external stakeholders.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the Enterprise Technology (ET) ServiceNow COE to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key Stakeholders**

Global - ITSM/ITOM; GRC; Finance; Legal; HR

**QUALIFICATIONS: Training, licenses, memberships and certifications**
- At least 5+ years hands on experience on ServiceNow Platform (ITSM/ITOM/ITBM/GRC/SAM/HR)
- At least 3 full-cycle, end to end large scale ITSM/ITOM SaaS implementation experience
- Certifications: CSA, Certified Application Developer, Certified Implementation Specialist - ITSM
- Good to have Cert: Certified Master Architect
- Knowledge of ServiceNow OOTB APIs, ServiceNow best practices