Customer Support Executive

4 days ago

Malappuram, India MINISTER OFFICE FURNITURE Full time

The Customer Service Executive will serve as the primary point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role requires excellent communication skills, a customer-focused mindset, and the ability to handle a variety of tasks efficiently.

Key Responsibilities:

- **Issue Resolution**: Investigate and resolve customer complaints and issues in a timely and effective manner.
- **Product Knowledge**: Maintain a deep understanding of the company’s products and services to provide accurate information to customers.
- **Order Processing**: Assist customers with order placement, tracking, and management.
- **Record Keeping**: Document customer interactions, issues, and resolutions accurately in the customer service management system.
- **Feedback Collection**: Gather customer feedback and communicate insights to relevant departments for continuous improvement.
- **Policy Adherence**: Ensure all customer interactions comply with company policies, procedures, and standards.
- **Team Collaboration**: Work closely with other departments to resolve complex issues and improve overall customer experience.
- **Training & Development**: Participate in ongoing training to stay updated on product changes and industry trends.
- **Performance Metrics**: Meet or exceed performance targets related to response time, resolution time, and customer satisfaction.

Qualifications:

- **Education**: High school diploma or equivalent; bachelor’s degree in a related field preferred.
- **Experience**: Minimum of 1-2 years in a customer service role, preferably in [industry].
- **Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Ability to handle stressful situations with composure.
- Proficiency in using customer service software and CRM systems.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.

Preferred Attributes:

- Positive attitude and a passion for customer service.
- Adaptability to work in a fast-paced environment.
- Multilingual skills are a plus.
- Familiarity with [specific products/services] is advantageous.

**Job Types**: Full-time, Permanent

Pay: ₹8,086.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- tele sales: 2 years (required)

**Language**:

- Malayalam (required)
- English (required)

Work Location: In person

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