Executive - Financial Services

1 week ago

Pune Maharashtra, India Capita Full time

Provides payment management expertise in area of specialism, such as collections/lending.

More experienced Advisors may coach others and support the resolution of escalated complaints in

accordance with

business, policy and legal

requirements

**Job title**:
Executive - Financial Services

Provides a first point of contact service resolution for the customer, educating customers on the alternative options available for the service being supported Uses online systems to accurately document customer account information, adhering to data privacy legislation. Ensures regulatory compliance In the case of collections activity, determines reason for customer payment delinquency and obtains payment commitment., More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

**Location**:
Pune
,

India

**Time Type**:
Full time

**Contract Type**:
Permanent

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