Customer Service Representative

1 week ago

Mumbai, India FatakPay Digital Private Ltd Full time

**ABOUT THE COMPANY**:
Fatakpay Digital Private Ltd (Fatakpay) is a digital-only lending platform that provides short-term personal loans (STPL) through QR-based credit lines. It was founded by a team of four IIT- B, Erasmus

University alum and with 70+ years of combined experience in Tech and Finance.

The solution provides a 100% digital and paperless quick, transparent and secure way to transact in multilingual format with a ‘scan now, pay later’ facility and easy repayment options.

We're a company that strongly believes in teamwork, design, creativity and tech. We love to build the best possible Financial Tech products that make the world a better place.

**ABOUT THE ROLE**:We're looking for a results-oriented incumbent who will be responsible for inbound and outbound calls for offering our financial credit products to retail customers.

**WHAT WE EXPECT FROM YOU**:

- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information.

**OUR IDEAL CANDIDATE**:

- Freshers to 5 years of tele calling, Customer care, Customer service experience
- Experience in Fintech domain either Payments or lending, Banking, NBFCs is preferred
- Excellent teamwork skills

**YOU WILL LOVE WORKING WITH FATAKPAY BECAUSE**:

- **We value balance.** We are committed to providing an environment in which you can balance great work with a great life.
- **We’ll invest in your career.** Our company’s growing quickly, and we’ll give you the opportunity to do the same. You’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs
- **We offer competitive compensation packages.** We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here
- **Multicultural workplace.** A multicultural and diverse team of colleagues from different states.
- An opportunity to wear many hats
- An entrepreneurial crew that supports risk, intuition, and frequent experimentation
- The opportunity to make an impact in a transformative industry
- An opportunity to build and lead a highly talented and driven team

**OTHER PERKS & BENEFITS**:

- Progressive and flexible work hours that match your personality and lifestyle.
- Compensation could include stock options for significant upside.
- Health benefits
- Cool gadgets and swags
- Attractive wellness programs
- Competitive performance bonus
- Paid sick leave
- Paid maternity and paternity leave
- Career development training.

**Job Types**: Full-time, Regular / Permanent, Fresher, Internship
Contract length: 6 months

**Salary**: Up to ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- Telecommunication: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: One location

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