Voice Process

2 days ago

Chennai Tamil Nadu, India Jobbycart Technologies Full time

**Job Brief**:
The job of a voice process entails providing information and offering services to customers. The duties of a voice process employee may include:

- Answering customer enquiries over the phone
- Handling customer complaints and resolving issues and conflicts
- Providing customer support and guidance
- Promoting the company’s products and services
- Engaging customers in positive conversations
- Up selling other products to customers

**Responsibilities**:

- Handle incoming calls or chats to address customer queries
- Identify customer needs and determine solutions
- Offer accurate information about products and services
- Respond to customer complaints and develop solutions
- Record details of customer interactions, transactions, inquiries, and other information
- Update customer information including contact information and purchasing preferences

**Requirements & Skills**:

- Minimum 1-year experience in a customer service role
- Excellent communication and active listening skills
- Demonstrated knowledge of customer service principles and practices
- Fluency in Malayalam
- Ability to remain calm and level-headed in stressful situations

**Salary**: ₹14,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Malayalam (preferred)

Work Location: In person

**Speak with the employer**
+91 8438965548

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