Customer Service Representative
5 days ago
**CHR Customer Service Representative - Voice Process**
**Location**: Thane, Maharashtra
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service to clients in the shopping/logistics domain through voice interactions.
**Responsibilities**:
- Handle inbound and outbound customer calls to address inquiries, resolve issues, and provide information.
- Provide accurate and timely information to customers regarding shipping, delivery, order tracking, and other logistics-related matters.
- Adhere to strict quality standards and maintain a high level of customer satisfaction.
- Document customer interactions accurately in the company's CRM system.
- Work collaboratively with other team members and departments to ensure smooth operations.
- Stay updated on industry best practices and new technologies.
**Qualifications**:
- Graduation is mandatory.
- Minimum 2 years of experience in shopping/logistics domain.
- OR Shipping/Logistics experience with partial customer service experience.
- Excellent communication and interpersonal skills.
- Strong listening and problem-solving skills.
- Ability to work in a fast-paced and dynamic environment.
- Proficiency in using customer service software and tools.
**Benefits**:
- Competitive salary (up to INR 30,000 per month in-hand based on last drawn)
**Job Types**: Full-time, Permanent, Fresher
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Application Question(s):
- Do you have at least 2 years of experience in Logistics/Shipping domain?
**Education**:
- Bachelor's (required)
Work Location: In person
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