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Calling Executive

2 weeks ago

Hisar, India Prisaga Consulting Pvt ltd Full time

As a Calling Executive, you will be responsible for handling inbound and outbound calls, providing information to customers, and ensuring an excellent customer experience. You will be a key point of contact for potential and existing customers, addressing their inquiries, resolving concerns, and promoting products or services. The role involves working in a target-driven environment to meet performance metrics and contribute to the company’s sales or customer service goals.

**Key Responsibilities**:

- **Inbound and Outbound Calling**:

- Make outbound calls to prospective customers, offering products or services, and generating leads or sales.
- Handle inbound calls from customers, providing information, answering queries, and addressing complaints in a professional and timely manner.
- Follow call scripts to maintain consistency and ensure compliance with company policies and procedures.
- **Customer Relationship Management**:

- Build and maintain strong relationships with customers to encourage repeat business and customer loyalty.
- Actively listen to customer needs and provide appropriate solutions or recommendations.
- Ensure customers' issues are resolved efficiently and to their satisfaction.
- **Sales & Lead Generation (if applicable)**:

- Promote and sell products or services over the phone, upsell additional services, and close sales.
- Identify opportunities for cross-selling or upselling products based on customer needs.
- Meet or exceed sales targets, KPIs, and performance metrics.
- **Data Management & Reporting**:

- Maintain accurate records of all customer interactions, including contact details, inquiries, and follow-ups in the CRM system.
- Update customer information, document feedback, and track interactions to ensure accurate reporting.
- Provide regular reports to supervisors or team leaders on call volume, customer feedback, and sales performance.
- **Customer Support**:

- Provide accurate information regarding products, services, pricing, and policies.
- Assist customers in resolving technical issues, billing inquiries, and other general service-related problems.
- Ensure that customer complaints or concerns are escalated appropriately to higher-level teams or management when necessary.
- **Follow-up & Retention**:

- Follow up with leads and potential customers to convert inquiries into sales or bookings.
- Ensure customer satisfaction by following up post-sale to ensure delivery, quality, or service issues are resolved.
- Retain existing customers through regular engagement and ensuring satisfaction with the product or service.
- **Compliance and Quality Assurance**:

- Ensure all calls are handled in compliance with company policies, legal regulations, and industry standards.
- Adhere to company scripts, guidelines, and standard operating procedures (SOPs).
- Maintain confidentiality of customer data and company information.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 9728922149