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Hotel Reservation Agent

3 weeks ago

Dehra Dun, India IONOTS Full time

Job Specifications

Reservations Agent
- 2 years working in a Reservations Department in A Luxury Hotel or Homestay

Company
- Excellent English written and communication skills
- Ability to up sell
- Understand the operations of a Hotel Industry
- Coordinate requests of guests who have checked in with team members.

Work Responsibilities

2) Ensure pre arrival documentation is correct and filed

3) Upsell guests’ local features, airport pick up, daily cleaning, laundry, concierge etc.

4) Check in/out with Dubai Tourism

5) Provide Security of Buildings in Dubai with all documentation required by them for

the Guest Check in

6) Create/Update profile of the Guest in PMS for Guest Service Agents. Includes

Researching guests and finding out any information about them possible.

7) Coordinate Guest requirements with Guest Services Agents

They would work either morning or afternoon shift

Off will be between Mon - Wed

Morning Shift timings 9:30 am - 8:30 pm with 30 minutes for lunch and 2 x 15 minutes

breaks

Afternoon Shift timings 2:30 pm - 1:30 am with 30 minutes for lunch and 2 x 15 minutes

breaks

Budget: 30k-40k per month

**Job Type**: Permanent

**Salary**: ₹35,929.51 - ₹40,000.70 per month

Schedule:

- Monday to Friday
- Morning shift
- Night shift

Supplemental pay types:

- Overtime pay
- Shift allowance

**Experience**:

- total work: 2 years (required)

**Language**:

- English (required)

License/Certification:
Shift availability:

- Day Shift (required)
- Night Shift (required)

Ability to Commute:

- Dehra Dun, Uttarakhand (required)

Ability to Relocate:

- Dehra Dun, Uttarakhand: Relocate before starting work (required)

Work Location: In person