Administrator - L3

3 days ago

Pune Maharashtra, India Wipro Limited Full time

200K

Location : Kochi / Pune

exp - 4-7 yrs

BE/Btech, Graduate in Computer Science or equivalent

Valid Passport

**͏**:
PATCHING & SOFTWARE DISTRIBUTION - MANAGEENGINE PLUS L2/L3

Job Title Patch Management & Software Distribution

Proposed Grade Band B2/B3

Primary Skill (Technical Skill) EUC/VDI

Secondary Skill (at least one) ManageEngine/Imaging/Mobility

Educational Qualifications BE/Btech, Graduate in Computer Science or equivalent

Experience Level 4 - 8 Years

**Job Description**:

- 4-8 years of experience in Desktop engineering
- Background and experience in large distributed desktop estate
- Hands on experience in ManageEngine plus
- Hands on experience in Software distribution, Patch Management using ManageEngine
- Ability to handle end to end patch management process
- Knowledge on operating system deployment (OSD)
- Ability to resolve complex technical issues related to Software distribution and Patch management.
- Create custom scripts for gathering the inventory from clients.
- Automation experience on Patch remediation.
- Ability to create power shell scripts.
- Experience on ManageEngine client remediation.
- Knowledge on Active Directory and group policies.
- SLA adherence for patch management
- Hands on experience on deploying out of band patches and achieving compliance within the agreed Service levels.
- Ability to generate custom reports using SQL queries.
- Should be able to set various access controls on the ManageEngine console, Managing the ManageEngine database and performance tuning
- Compliance reporting on patching
- Excellent communication and presentation skills
- Ability to interface with the customer and provide solutions
- Should be able to resolve the tasks escalated by L1 and L2 teams.
- Experience in incident change and release management processes
- Excellent troubleshooting skills
- Knowledge on ManageEngine Infrastructure is a must.
- Experience on Incident, Request, Change and problem management.
- Knowledge on ITIL processes.
- Good to have - Team lead experience
- Good to have - Certification in ManageEngine
- Good to have
- ManageEngine Infrastructure knowledge
- Good to have - knowledge on MDT, Active directory and related components

**͏**:
**Deliver**
- No
- Performance Parameter
- Measure
- 1.
- 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation

**͏**:
**͏**:
Mandatory Skills: Software Distribution & Patch management.

Experience: 3-5 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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