Desktop Sre

**Job Title**:Desktop SRE

**Location**:Pune

**Role Description**

The Desktop SRE team provides the 2nd/3rd line support for the following production services: Incident, Problem, and Outage management, and Monitoring Operations for the Desktop OS, Remote Desktop, and Desktop Services platforms. The team is responsible for the end-to-end product ownership, service design, support for client and server issues, investigating service related Incidents for full RCA and remediation of VID infra related issues.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your Key Responsibilities**

An experienced Desktop SRE will Manage and run production environments that deliver the Bank’s Desktop & VDI products at the L3 layer, possessing strong administrative/operational experience in VDI infra along with automation

The SME will be responsible for:

- Knowledge of supporting large organizations in globally diverse locations
- Knowledge and experience of supporting and administrating enterprise level Windows devices and configuration and management systems
- Working experience in developing scripts in PowerShell, Python and Ansible (Playbooks)
- Working experience in follow-the-sun level 2 and level 3 support teams model
- Support Level 2/3 experience in Windows desktop operating systems
- The troubleshooting and resolution of issues with the NextGen VDI infrastructure, supporting services and dependencies
- Performing security administration tasks, such as certificate renewals, on a periodic basis in line with agreed service levels
- Performing disaster recovery testing on a periodic basis in line with agreed service levels
- Patching, maintenance and remediation on the Windows Desktop environment and supporting services
- Providing efficient, effective and timely support to compliance and legal on surveillance activities and data discovery requests and investigations
- Ensuring production installations of the platforms and additional components are compliant with the Bank’s information security standards
- Providing support of release of changes into the production environment for managing and improving the operational run books and supporting documentation

**Your Skills & Experience**

**Technical skills - essential**:
Demonstrable experience in upgrading, installing, configuring and supporting some or all of the technologies employed within Deutsche Bank’s nextGen VDI and Cloud strategy, including:

- NextGen Platform on HCI (Hyperconverged Infrastructure)
- Citrix
- VMware
- Nutanics
- Windows Operating Systems

Demonstrable experience in playing leading role in a global level 3 or similar team and working within an ITIL/Agile or similar process.

Demonstratable experience administrating a Windows Operating system environment

Strong career interest with a focus on professional improvement focused on NextGen VDI and Hyperconverged Infrastructure.

Comfortable working in a team with a diverse skill set, location and culture across different countries.

Must be adaptable and quickly understand the new technologies / emerging markets.

Excellent communication skills, with the ability to listen, understand and present clear solutions to problems.

Proven track record in problem solving, within a medium to large enterprise environment.

**Technical Skills - beneficial**:

- Knowledge of Cloud, Hybrid VDI infra, networking protocols and associated services
- DevOps, Ansible, PowerShell and Python Scripting
- Hands on experience on tools I.e. Jira, SCRUM, KANBAN, Confluence, BitBucket, Git
- Understanding of monitoring systems (Citrix DD, Systrack, Splunk, Geneos etc)
- Knowledge in Active Directory, DNS, DHCP, File and Print servers
- Diverse technical background with experience on multiple technologies including VMware, Citirx, VDI, SCCM, MS Intune, zScalar
- Windows Server and Client OS administration
- MS SQL and other database Administration
- Broad knowledge of Microsoft products and technologies and their integration with respective services

**General skills**:

- Enterprise level experience.
- Preferable Banking experience.

**Education & qualifications**:

- Educated to Bachelor's degree level in Computer Science, or a related discipline, from an accredited college or university or equivalent experience and certifications
- Preferably hold Microsoft and cloud certifications in relevant technologies
- Consider MS certifications MCSA, MS Azure, GCP, Networking related certifications

**Experience**:

- Minimum of 7 years ex