Office Staff for Roshan Tours

**Position Overview**:
The Office Staff at Roshan Tours and Travels will play a pivotal role in ensuring the smooth functioning of daily operations, providing excellent customer service, and supporting the team in delivering exceptional travel experiences to clients. This position requires organizational skills, a customer-focused attitude, and a proactive approach to handling tasks.

**Key Responsibilities**:

- **Customer Interaction**:

- Provide information about tour packages, travel itineraries, ticketing, and visa processing.
- Address inquiries, handle complaints, and resolve client issues promptly.
- **Documentation and Coordination**:

- Process travel bookings, reservations, and cancellations.
- Prepare invoices, receipts, and travel-related documents.
- Ensure proper filing and record-keeping of client details and transactions.
- **Operations Management**:

- Coordinate with airlines, hotels, and transport providers for bookings and confirmations.
- Monitor travel schedules and ensure timely updates for clients.
- Support in planning and executing group tours and corporate travel packages.
- **Administrative Support**:

- Manage office supplies and equipment.
- Maintain a clean, organized, and professional workspace.
- **Sales and Promotions**:

- Promote travel packages and upsell services to clients.
- Contribute ideas for marketing campaigns and promotional offers.
- Assist in creating content for social media and promotional materials.

**Required Skills and Qualifications**:

- Bachelor’s degree or diploma in Travel and Tourism, Business Administration, or a related field.
- Previous experience in the travel industry is an advantage.
- Proficiency in MS Office (Word, Excel, PowerPoint) and travel software (e.g., Amadeus, Galileo, or Sabre).
- Strong communication and interpersonal skills.
- Fluency in English; additional language proficiency is a plus.
- Ability to multitask, prioritize, and work in a team-oriented environment.

**Work Environment**:

- Office-based with occasional site visits or participation in promotional events.
- May require flexible working hours during peak travel seasons.

**Why Join Roshan Tours and Travels?**
At Roshan Tours and Travels, you’ll be part of a dynamic team dedicated to creating memorable journeys for clients. We value growth, creativity, and collaboration, offering opportunities to enhance your skills in a thriving industry.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (required)

Work Location: In person