Officer - Stakeholder Relation

2 hours ago

Mumbai, India Avenue Supermart Ltd Full time

**Roles and Responsibilities**
- **Receiving customer complaints through phone, mails & website.**:

- Updating the complaints in the database, forwarding the complaints to concern store managers & their respective seniors.
- **If complaints are critical or require any further clarification need to speak with the customers & store managers.**:

- Following up with the store manager or concerned department managers to ensure the complaints are resolved on a timely basis.
- Log, classify, follow-up and close all Customer Complaints / Queries in coordination with respective Store Team
- **Active follow up with internal cross functional teams to resolve customer complaints**:

- Weekly / fortnightly / monthly customer complaints need to be reviewed & critical complaints need to be updated in the region wise.

**Preferred Background / Experience**
- Freshers / 1-4 years’ experience in customer handling role
- Education Background - Graduation
- **Excellent Written and Oral Communication Skills (Good command over English)**:

- Good understanding of MS Word and MS Excel
- Wagle Estate, Thane (DMART Head Office)

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