
International Voice Process
1 week ago
**Job Title: International Voice Process**
**Location: Greater Noida**
**Experience - 6 Months International Calling Experience**
**Salary: ₹35,000/month**
**Overview**:
We are hiring professionals with experience in an International Voice Process to join our dynamic team. In this role, you will engage with international customers, provide high-quality service, and resolve queries in a fast-paced environment. If you are customer-focused, detail-oriented, and ready to contribute to the success of a global team, this is the opportunity for you.
**Experience**:
- Minimum 6 months of experience in an International Voice Process (BPO/Call Center).
**Key Responsibilities**:
- Handle inbound and outbound customer calls to address inquiries and provide solutions.
- Offer accurate product, service, and account information to customers.
- Resolve customer complaints and issues promptly, ensuring satisfaction.
- Maintain customer records and document interactions in CRM systems.
- Achieve performance targets such as call handling time, first-call resolution, and customer satisfaction scores.
- Follow quality and compliance guidelines during all customer interactions.
- Collaborate with team members to improve processes and meet team goals.
**Required Skills & Qualifications**:
- Excellent communication skills in English, both spoken and written.
- Strong customer service orientation with problem-solving abilities.
- Ability to work in a fast-paced environment and meet targets.
- Flexibility to work in rotational shifts, including weekends and holidays.
- Ability to handle international customers and diverse accents.
**Preferred Skills**:
- Previous experience in international voice support.
- Familiarity with customer service best practices and call center operations.
- Cultural sensitivity and ability to interact with customers from different regions.
**Perks & Benefits**:
- Competitive salary: ₹35,000/month.
- Health insurance and other employee benefits.
- Career growth and skill development opportunities.
- Shift allowances for rotational shifts.
- Friendly and supportive work environment.
**Job Types**: Full-time, Permanent
Pay: ₹30,000.00 - ₹40,000.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Schedule:
- Monday to Friday
Supplemental Pay:
- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
Application Question(s):
- Do you have 3- 6 Months of International Calling Experience ?
- Your Current Monthly CTC
- Are you ok with 35,000 CTC ?
**Education**:
- Bachelor's (required)
**Location**:
- Greater Noida, Uttar Pradesh (preferred)
Work Location: In person
**Speak with the employer**
+91 7836095291
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