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International Voice Process

2 weeks ago

Greater Noida, India Career Crox Full time

**Job Title: International Voice Process**
**Location: Greater Noida**

**Experience - 6 Months International Calling Experience**
**Salary: ₹35,000/month**

**Overview**:
We are hiring professionals with experience in an International Voice Process to join our dynamic team. In this role, you will engage with international customers, provide high-quality service, and resolve queries in a fast-paced environment. If you are customer-focused, detail-oriented, and ready to contribute to the success of a global team, this is the opportunity for you.

**Experience**:

- Minimum 6 months of experience in an International Voice Process (BPO/Call Center).

**Key Responsibilities**:

- Handle inbound and outbound customer calls to address inquiries and provide solutions.
- Offer accurate product, service, and account information to customers.
- Resolve customer complaints and issues promptly, ensuring satisfaction.
- Maintain customer records and document interactions in CRM systems.
- Achieve performance targets such as call handling time, first-call resolution, and customer satisfaction scores.
- Follow quality and compliance guidelines during all customer interactions.
- Collaborate with team members to improve processes and meet team goals.

**Required Skills & Qualifications**:

- Excellent communication skills in English, both spoken and written.
- Strong customer service orientation with problem-solving abilities.
- Ability to work in a fast-paced environment and meet targets.
- Flexibility to work in rotational shifts, including weekends and holidays.
- Ability to handle international customers and diverse accents.

**Preferred Skills**:

- Previous experience in international voice support.
- Familiarity with customer service best practices and call center operations.
- Cultural sensitivity and ability to interact with customers from different regions.

**Perks & Benefits**:

- Competitive salary: ₹35,000/month.
- Health insurance and other employee benefits.
- Career growth and skill development opportunities.
- Shift allowances for rotational shifts.
- Friendly and supportive work environment.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Monday to Friday

Supplemental Pay:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Application Question(s):

- Do you have 3- 6 Months of International Calling Experience ?
- Your Current Monthly CTC
- Are you ok with 35,000 CTC ?

**Education**:

- Bachelor's (required)

**Location**:

- Greater Noida, Uttar Pradesh (preferred)

Work Location: In person

**Speak with the employer**
+91 7836095291