Hotel Receptionist

**Requirement for Hotel Receptionist For A Boutique Hotel In Candolim Goa**

**Position**: Hotel Receptionist
**Location**: Boutique Hotel, Candolim, Goa

**Job Type**: Full-time

**About the Hotel**: Our boutique hotel, located in the heart of Candolim, Goa, offers guests an intimate and personalized experience. We pride ourselves on providing exceptional service in a peaceful and luxurious setting. Our guests seek comfort, relaxation, and local culture, and our team plays a crucial role in ensuring that each guest’s stay is unforgettable.

**Key Responsibilities**:

- **Guest Check-in/Check-out**:

- Greet guests with a warm and welcoming attitude upon their arrival.
- Efficiently check-in guests, ensuring all necessary information is gathered and inputted into the system.
- Handle check-outs, ensuring that guests' accounts are accurately settled and thanking them for their stay.
- **Reservations Management**:

- Maintain accurate records of bookings and cancellations, ensuring rooms are allocated appropriately.
- **Guest Service and Assistance**:

- Respond to guest inquiries, requests, and complaints in a courteous and timely manner.
- Provide local recommendations, including sightseeing spots, restaurants, and transportation options.
- Assist guests with special requests, such as arranging for transportation, tours, or other concierge services.
- **Handling Payments**:

- Process payments through various methods (credit/debit cards, cash, etc.).
- Ensure that invoices are correctly generated and settled.
- Manage guest accounts and ensure all charges are appropriately recorded.
- **Communication with Hotel Staff**:

- Coordinate with housekeeping, maintenance, and other departments to ensure a seamless guest experience.
- Report maintenance issues or special guest requirements to the relevant departments.
- **Maintain Front Desk Area**:

- Ensure that the front desk area is clean, organized, and welcoming at all times.
- Handle the inventory of supplies such as brochures, maps, and other guest materials.
- **Record Keeping and Administrative Tasks**:

- Maintain and update guest logs, reservation books, and any other necessary paperwork.

**Required Skills and Qualifications**:

- Proven experience as a hotel receptionist, front desk officer, or similar customer-facing role.
- Excellent communication skills in English (additional knowledge of Hindi and/or other regional languages will be an advantage).
- A friendly and professional demeanor, with a passion for customer service.
- Basic computer literacy and familiarity with hotel management software (e.g. Weblogic)
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Knowledge of local attractions and services in Goa to assist guests with recommendations.
- Flexibility in working hours, including weekends and holidays.
- Ability to work well in a small, dynamic team.

**Desirable Skills**:

- Experience in a boutique hotel or luxury hospitality environment.
- Knowledge of other languages, especially Hindi, Marathi, or other international languages, is a plus.
- Previous experience with handling concierge services.

**What We Offer**:

- Competitive salary and benefits package.
- Opportunity to work in a boutique hotel offering a personal, high-quality guest experience.
- A supportive and inclusive work environment.
- Opportunities for growth and advancement within the hotel.

If you're someone who thrives in a fast-paced, guest-centric environment and are passionate about delivering outstanding service, we'd love to hear from you

To apply, please send your resume and a brief cover letter highlighting your experience and passion for hospitality.

**Job Types**: Full-time, Permanent

Pay: ₹9,667.07 - ₹16,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Fixed shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person