Customer Care Associate

2 days ago

Thane, India Avenue Supermart LTD Full time

**Roles and Responsibilities**
- Receiving customer complaints through phone, mails & website.
- Updating the complaints in the database, forwarding the complaints to concern store managers & their respective seniors.
- If complaints are critical or require any further clarification need to speak with the customers & store managers.
- Following up with the store manager or concerned department managers to ensure the complaints are resolved on a timely basis.
- Log, classify, follow-up and close all Customer Complaints / Queries in coordination with respective Store Team
- Active follow up with internal cross functional teams to resolve customer complaints
- Weekly / fortnightly / monthly customer complaints need to be reviewed & critical complaints need to be updated in the region wise.

**Preferred Background / Experience**
- Freshers / 1-3 years’ experience in customer handling role
- Education Background - Graduation
- Excellent Written and Oral Communication Skills (Good command over English)
- Good understanding of MS Word and MS Excel
- Wagle Estate, Thane (DMART Head Office)

Schedule:

- Morning shift

Ability to commute/relocate:

- Thane, Thane - 400604, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- eng (preferred)

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