Quality Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

The Procedural Quality Associate will be supporting the delivery and execution of business solutions for the Technology Enabled Services organization. Your mission will be to propose and coordinate the implementation of solutions to improve customer value and athena operational efficiency. The Associate will an expert in healthcare RCM industry. The position requires analytical thinking, superior attention to detail, and strong communication skills.

Essential Functions (Duties and Responsibilities):
70% Business Analysis and Process Improvement
- Use data analysis and qualitative evaluation to determine root causes of a problem
- Analyze trends to deliver clear and compelling data stories to stakeholders
- Design elegant solutions that favor automation, work prevention, and product enhancement over manual workflows
- Seek and consume internal and external client feedback to inform decision making and improvement opportunities
- Identify opportunities to expand the value we provide to clients through more or better service(s) using your understanding of customer business problems
- Master workflow design and analysis through Lean Six Sigma or other operational engineering techniques, considering impact on dependent processes and ensuring continuity of work delivery
- Identify opportunities to expand the value we provide to clients through more or better service(s) using your understanding of customer business problem
- Staying Up to date on changes in healthcare regulations such as HIPAA and federal guidelines and ensuring compliance within the medical billing component

20% Project & Stakeholder Management

o Creates and curates project plans and initiative roadmap, balancing and setting clear stakeholder expectations and proactively identifying areas of risk

o Identify and define success criteria to create transparency and visibility into process success and/or improvement areas

o Interface with internal and external stakeholders as needed to remediate pain points and optimize desired outcomes
- Need to foster collaboration among the internal and external stakeholders to promote alignment, teamwork and shared accountability in achieving the quality outcomes

10% Mentorship and Training
- Provide support, mentoring, and ongoing education opportunities for new hires and colleagues across Operations, creating content and collateral as needed
- Shares role specific content knowledge
- Actively participates with team and engages peers in learning and understanding

Education & Experience Required:

- Bachelor’s degree or equivalent
- 5 to 7 years’ experience in US Healthcare industry
- Experience working with cross-functional groups and teams to achieve common goals and communicating and presenting to stakeholders
- Experience interfacing with internal or external customers to achieve a desired objective

Knowledge & Skills:

- Healthcare RCM knowledge with expertise on Denial Management and AR Management
- Sound knowledge in ARM, audit tools, quality check
- Analytical skills and good communication skills
- Ability to clearly articulate actions taken and articulate next steps
- MS office skills, required
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access