Network Security Advisor

5 hours ago

Noida Uttar Pradesh, India NTT DATA Full time

**Req ID**: 306405

We are currently seeking a Network Security Advisor EndPoint, Zscaler to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

**Roles and Responsibilities**:

- Identify, troubleshoot and fix web access and remote access issues for user and build new solution based on the requirement of client.- Provide continuous 24/7 monitoring and support for Cloudflare Tunnel and WARP connector systems.
- Handle first-level incident resolution and escalate complex issues according to established protocols.
- Manage incidents through ITSM tool in compliance with the client's operational policies.
- Conduct periodic and emergency maintenance as required, adhering to the client's scheduling and change management procedures.
- Update operational procedures and configuration documentation regularly.
- Assist in diagnosing and resolving user connectivity issues to internal resources, providing initial troubleshooting and analysis.

**Requirements**:

- Strong understanding of TCP, UDP, SSL protocols and ability to troubleshoot using command line tools and network packet analyzer like wireshark.
- 5+ years of customer-facing technical support experience for Cloudflare remote access and Secure Web Gateway (SWG).
- Extensive experience troubleshooting DNS and networking-related issues.
- Experience working in a support role where one has thrived every time you resolved a ticket.
- Strong communication skills that allow you to be a bridge between customers and the engineering team.
- Good English language skills (spoken and written)
- ** Primary Skills set**: Cloudflare Zero Trust Network Access (ZTNA), Cloudflare Secure Web Gateway (SWG), Magic WAN, Magic Firewall, Remote Browser Isolation (RBI), Data Loss Prevention (DLP), Cisco firewall and routing experience.
- ** Secondary Skills set**: Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA), Cisco AnyConnect, Cisco Umbrella, Content Filtering, Bluecoat Proxy

**Work Timings**:
24x7 environment

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