Front Desk Staff

2 weeks ago

Patna District Bihar, India NOVA IVF, Varanasi, Patna Full time

To remain well-groomed as per company policy.
- Handling telephonic inquiries of the patients and keeping a record of the same.
- Booking new and follow-up appointments of the patients online and directly in SIVIS.
- Calling patients, who missed their first and follow-up appointments for the next appointment and reason for missing the same.
- Greeting and welcoming the patients/guests/consultants both voice and face-to-face.
- Assisting patients to fill-up the registration form and then registering patients in SIVIS.
- Collecting payments and generating receipts for the patients.
- Preparing patients file (IVF files + Lab reports + SA report) for the next day appointments and informing same to consultants.
- Retrieving lab reports from the lab at regular interval and arranging the same in the alphabetical order.
- Following the patient flow as per standards and coordinating the same with other roles in the center.
- Scheduling appointments of the patients in a way which helps in minimizing patient waiting time in the system.
- Managing the patients waiting time in peak hours

**Job Types**: Full-time, Permanent

Pay: ₹17,000.00 - ₹19,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Fixed shift
- Morning shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

Application Deadline: 10/04/2025
Expected Start Date: 14/04/2025

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