Technology Support Iii/ Sre

1 week ago

Bengaluru Karnataka, India JPMorganChase Full time

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

**Responsibilities**:

- Treat operations as software problems, solve system failures, minimize client impacts and ensure all systems function seamlessly to meet business needs.
- Monitor production environments for anomalies and address issues utilizing standard observability tools.
- Create proactive event management through observability and developing automation to minimize toil.
- Create, continuously improve, and maintain real-time monitoring dashboards to ensure system operability and performance.
- Participate in public cloud infrastructure management and cost optimization.Ensure resiliency of the platform through managed Disaster Recovery (DR), Site Reliability (SR), and High Availability (HA) events.

**Required Qualifications, Capabilities, and Skills**:

- Knowledge in automating daily support operations using scripting and tooling.
- Experience in one or more observability and monitoring tools and techniques like Datadog, Dynatrace, Splunk, ITRS Geneos.
- Knowledge of one or more general-purpose programming languages or automation scripting (Python, UNIX shell scripting, etc.).
- Experience with one or more major cloud services (AWS, Azure or GCP) and Infrastructure as Code tooling.
- Understanding of networking concepts and troubleshooting.
- Knowledge of source code management tools like Git, Bitbucket, and CI/CD tools like Jenkins.
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals.Possesses a continuous improvement mindset.

**Preferred Qualifications, Capabilities, and Skills**:

- Advanced certification in Cloud technologies and Infrastructure as Code tooling.
- Familiarity with ITIL support methodologies and concepts.

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