Service Advisor

7 days ago

Edappal, India MASS WHEELS AUTOMOTIVES PVT LTD Full time

**Job Summary**
The service Advisor is part of the customer-facing team of the workshop. He will meet and greet the customer at the point of entry and will be responsible for consultation, repair estimate and job card opening process. He will also be responsible for explaining the invoice at the time of vehicle delivery.**Responsibilities and Duties**
- First face for the customer to the workshop; exhibit all the RE behavior codes
- In the case of Walk-in customers, allocate a bay and confirm based on the job.
- Retrieve customer pre-job card and complete customer details
- Listen to customer concerns and align the identified job in the order
- Identify new jobs based on history and a thorough diagnosis of the vehicle
- Advise the customers for the scope of job, time and estimated cost of repair
- Check if any relevant customer campaigns are available and applicable for the customer
- Obtain confirmation of the job order on the digital Job card on DMS
- If customer is willing to wait in the workshop, invite him to the Customer Lounge and offer refreshments, introduce to other community members/ invite customer to view his bike while getting serviced
- Hand over the Repair order to the floor supervisor in the workshop
- Keep track on completion time to meet on time delivery promise
- Obtain authority for additional work from the customer and document additional estimates
- While obtaining authority make note of revised time, cost and additional jobs on DMS

**Required Experience and Qualifications**
**Recruitment profile**
- **Educational Qualifications**: Tech/Diploma/extensive technical experience
- **Industry**: Auto, Consumer Goods
- **Minimum experience**: 1-3 years
- **Profile**: extensive technical experience, adherence to RECODE processes and norms
- **Passions/ Interests**: Passionate about Brand Royal Enfield
- **Competencies**:

- Technical Knowledge - Service
- Customer Relationship Management
- Selling Skills & Market Knowledge
- Product Knowledge / Brand Insights

**Job Types**: Full-time, Walk-In

**Salary**: ₹10,000.00 - ₹15,000.00 + Incentives

Mob - 9048719999

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9072574444

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