Trainer

5 days ago


Mumbai, India Wipro Limited Full time

Overview: Communication Trainer - Training & Delivery on Communication Skills, Soft Skills and Culture - Training Needs Analysis - Communication coaching - Work on improvement projects Qualifications: Certified as per Facilitation Skills and Voice/BWS as a part of new comm. trainer onboarding process. Graduate in any stream Roles & Responsibilities: "- New Hire Communication Training ( Class room training) - Feedback & Coaching agents on Communication and spoken English. - Audits transactions for agents on the floor on a prescribed sheet defined by the client or TT - Give documented feedback as per the gaps identified in the audit. - Attend Weekly calibration calls with the client/internal to be attended as per calibration roster. - Conduct training sessions as per requirement under specified timelines. - Complete his/her certification process. - Performance Assessment of Trainees during tests - Database management, daily reports, and analysis - TRAVEL to Wipro locations, intra-city or inter-city to train on communication skills, softs, do communication coaching"



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